EnCare Professional
EnCare PRO provides an all inclusive service with all the professional care your business needs. With added benefits of having your own dedicated IT expert to deal with any scenario, EnCare Professional is the peace of mind you need to concentrate on what matters and with pre agreed service levels and compensation you know we will deliver.
Aimed at:
Organisations with or without dedicated technical personnel, who depend on IT and need to ensure their networked systems are reliable and fully functioning. This level of support has been designed for complete peace of mind.
Key features:
|
Unlimited telephone support |
|
Unlimited remote support |
|
SMS and email support |
|
Network documentation management |
|
SMS and email notification |
|
Pre-emptive network maintenance |
|
Priority response times |
|
Daily server checks 7 days a week 24-7 |
|
Critical server monitoring 24-7 |
|
Support call co-ordination |
|
Unlimited Remote management for all servers |
|
Unlimited Remote management for all PC’s |
|
Unlimited Remote management for all Apple equipment |
|
Network documentation management |
|
Warranty Co-ordination |
|
Pay annually or monthly |
|
Priority response times and service levels |
|
Predetermined service level agreements with compensation |
|
Password management |
|
Network audit including management summary |
|
Pay annually or monthly |
|
No travel charges or hotel costs |
